Shipping policy

Thank you for shopping at Zonortu. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays or delivery issues.

Order processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays will begin processing on the next business day. During periods of high demand, promotions, holidays, or unexpected supplier delays, processing may take longer.

Once your order has been processed and shipped, you will receive a confirmation email with available tracking information.

Shipping destinations

We currently ship to eligible addresses within the United States.

We do not currently ship to P.O. boxes, military addresses, or international destinations unless the option is specifically available during checkout.

Shipping rates

Shipping is not automatically free.

Available shipping methods and their costs are calculated based on the delivery address and displayed during checkout before payment is completed.

Customers are responsible for reviewing and accepting the final shipping charge before placing an order.

Estimated delivery time

After the order has been processed, estimated delivery generally takes:

7–15 business days

Delivery estimates begin when the package is shipped, not when the order is placed.

These time frames are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather conditions, holidays, address problems, customs inspections, high order volume, or other circumstances beyond our control.

Order tracking

When tracking is available, a tracking number will be sent to the email address used during checkout.

Tracking information may take 2–5 business days to begin showing movement after the shipping confirmation is sent.

In some cases, tracking updates may be limited while the package moves between shipping partners.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately at Castleglobalcommerce@gmail.com if you notice an error in your address.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Zonortu is not responsible for orders that are delayed, returned, misdelivered, or lost because of:

  • Incorrect or incomplete shipping information.
  • Missing apartment or unit numbers.
  • Address changes submitted after shipment.
  • Refusal or failure to accept delivery.

If an order is returned to us because of an address error, additional shipping charges may apply before it can be shipped again.

Delayed orders

If we learn that an order cannot be shipped within the time originally stated, we will notify the customer and provide updated information.

Depending on the circumstances, the customer may be offered the option to:

  • Accept the revised shipping date; or
  • Cancel the unshipped order and receive a refund.

United States sellers must have a reasonable basis for advertised shipping times. When a shipment cannot be sent within the promised period—or within 30 days when no shipping period was stated—the customer must generally be notified and given the option to accept the delay or cancel for a refund.

Packages marked as delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on the order is correct.
  2. Check around the delivery location.
  3. Ask household members, neighbors, or building staff.
  4. Wait up to 48 hours, as some carriers mark packages delivered before the final handoff.
  5. Contact the shipping carrier using the tracking number.

After completing these steps, contact us at Castleglobalcommerce@gmail.com with your order number and tracking information.

We will assist with reviewing the situation, but we cannot guarantee a replacement or refund for packages confirmed as delivered by the carrier.

Lost packages

An order may be considered lost when tracking has shown no meaningful update for an extended period or when the carrier confirms that the shipment cannot be located.

Contact us at Castleglobalcommerce@gmail.com with:

  • Your full name.
  • Order number.
  • Shipping address.
  • Tracking number.

We will review the shipment and, when appropriate, contact the carrier or shipping partner. Approved resolutions may include a replacement or refund, depending on the circumstances.

Damaged items

If your item arrives damaged, contact us within 7 days of delivery at Castleglobalcommerce@gmail.com.

Include:

  • Your order number.
  • A description of the problem.
  • Clear photographs or video of the product.
  • Photographs of the shipping package and label.

Please keep the item and its original packaging until your request has been reviewed.

Separate shipments

Orders containing more than one item may arrive in separate packages. When this happens, each package may have its own tracking information and delivery date.

You will not be charged additional shipping fees solely because an order is delivered in multiple packages unless disclosed before checkout.

Cancellations

Contact us as quickly as possible if you need to cancel an order.

We will attempt to honor cancellation requests, but we cannot guarantee cancellation after processing has begun. Orders that have already shipped cannot be canceled and must be handled according to our Return and Refund Policy.

Contact us

For questions regarding shipping or delivery, contact:

Zonortu Customer Support
Email: Castleglobalcommerce@gmail.com
Website: zonortu.com

Shopify allows this policy to be added under Settings → Policies → Shipping policy, after which it can be displayed in the store and checkout areas.